Complaints procedure for Southdowns care home

At Southdowns Nursing Home we are committed to a high level of care. If however you are having difficulties or issues that you would like to raise with us you can do so within the home itself either orally or in writing.

In the rare event that our team within the home cannot assist you in this matter the complaints office for Paydens (Nursing Homes) Ltd is Glenda Roberts, our Operations Manager.

Complaints can be raised in writing to the following address:

Glenda Roberts
Paydens (Nursing Homes) Ltd
Sutton Road
ME15 9NE

Or via email: